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On this episode of Online People Talking, Jen Barkan takes us back to a previously aired episode with Tara Barlia! Tara is an Online Sales Specialist at EYA, LLC and sat down with Jen to give some expert advice on having a backup plan. Tara shares that the most important way to avoid burnout is finding a backup person to handle leads over the weekend or during your vacation time so you're not coming back to a flood of emails. Together, Jen and Tara share all the tips and tricks to making your backup plan go seamlessly!
Word On The Street: What People Are Thankful For! (01:56)
- Jen is thankful that we get to work from home!
- Jessie is seeing that a lot of people are thankful for the little things.
Topic Of Today: Creating Your Backup Plan (06:55)
- Tara urges us, especially solo OSC's, to find someone who can manage your e-leads especially on your off time.
- They share tips of setting up training and expectations with your backup.
- For ease of confusion, Tara's backup was trained to communicate to leads as Tara herself and sign as such.
- They give some pro-tips including starting that transition period a day early, doing trial runs with your backup and making sure your leads are forwarded to your teammate and not being sent an automatic response.
Skills Check! (36:29)
- Go figure out what your backup plan is!
- Try and figure out what your backup call flow will be when you're gone.
- Remember that you're human and to be vulnerable with your leadership group.
