In this episode, Kevin Oakley is joined by Andrew Peek and Jessie Suggs! They discuss the downfalls of automation and new technology where there is not genuine and authentic interaction, and how the human element is ever important in marketing. Other popular topics discussed include ChatGPT, the conversation around cross-selling for faster follow-up, re-engaging "ghost leads," and the apps and podcasts that are enriching the team's lives this month! 

Story Time (01:28)

• Jessie shares her car purchasing experience, particularly the less-than-impressive communications she has been receiving as follow-ups. This brings up a great point: Just because something can be automated, doesn't mean it should. 
• Kevin brings up cross-selling, the dynamics around this strategy, and how it impacts the consumers' experience. 
• Andrew's story time involves the application of technology, using an awkward interaction while checking out at Publix grocery store to provide food for thought for marketers and the user experience that goes along with new tech solutions. 

Listener Questions (22:45)

• Do You Believe in Ghosts? Implementing Multi-Touchpoint Strategy to Turn "Ghost Leads" Into Engaged Prospects (https://www.doyouconvert.com)
• REColorado Owners Oust Board Amid Plans to Sell MLS (https://www.inman.com)
• If ChatGPT Can Write Your Content For You, Then That Content Wasn't Worth Writing In The First Place (https://www.linkedin.com/posts/)

Things We Love - Things We Hate (44:07)

• Jessie discusses the app Goodnotes and the perks of this software 
• Andrew refreshed his office space, and is loving the new look and added space it provided! 
• Kevin is really enjoying the podcast 99% Invisible about the unnoticed design and architecture that shapes our world. 

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