Punxsutawney Phil predicted that spring would come early this year, and in new home sales, it certainly has. There have been unprecedented numbers of leads, appointments and sales already in 2020. In fact, privately-owned housing starts in January 2020 were 21.4% above the January 2019 rate, and many builders are crushing records.
What does this mean for the online sales specialist? It means you are busy – very busy! But it also means you have to be careful of overheating. This is the time when it’s worthwhile to take a step back, analyze and reset your priorities, then grind it out to make sure you’re being as productive as possible. After all, great market conditions don’t last forever. Do everything you can to take advantage of them now.
Here’s what you can do (and not do) to be prepared for this hot selling season.
As we like to say here at Do You Convert…
Work 100% of the process, 100% of prospects, 100% of the time.
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Leverage automation where you can so that no leads slip between the cracks. A solid process lets you replicate and duplicate at will. It also gives your brain permission to forget – a necessity when things get busy.
Things you may have had time to do in a slower market may not give you the same return now. Leverage your time for its highest and best use.
Make sure they understand that you are experiencing a surge of activity and adjusting your responsibilities accordingly. Explain that lead response and management are the most important things you can do right now to create the most appointments and sales for your company.
You may need to take calls after-hours and on your days off. Clear expectations make all the difference.
Double down on your efforts while you are at work and crush it while you can. It’s a great time to be in homebuilding!
During this busy time when it seems like you can’t get back to everyone fast enough, don’t give in to the tendency to work with only the most responsive leads, or only with leads from specific sources. Also, don’t sacrifice speed of response because of high lead volume.
You may need to create additional workflows that allow you to leverage your system. If you are repeating similar actions, they should be turned into a process. You may also need to streamline your current processes if the lead volume is too high. For example, that call activity might become a text. That personalized video email for third party lead sources might be changed to a template.
It’s not the time to focus on extracurricular or untested activities. Do what you know works first before taking on anything else. You might have to hit the pause button on some of those “other” tasks that made it on your desk – at least until you have more bandwidth. Oh yeah, and stop going to all those meetings you don’t need to be a part of.
You might be thinking, “Everyone is busy, everyone is working overtime.” However, if you can’t manage your main business as best you can, it will negatively impact the rest of the team. Communication is key.
A real lunch break, a few minutes to breathe, and an actual day off can help you hit the reset button.
Have an incredible spring selling season – it won’t last forever!
Remember…
Here are more resources for taking advantage of a hot real estate market:
DYC Live! How to Stay Cool in a Hot Market
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