OPT in with Jen is back!This month Jen speaks with Erin Fitts, Dream Home Specialist at Red Door Homes, about how her team handled the shift brought on by COVID-19. Spoiler alert, Erin handled it pretty well as she is the only known person to score a grade of 104% when she was secret shopped! Tune in to hear her not-so-secret secrets to success.They discuss:

• How an online sales team grows and the role each person plays
• How her team contributed to 70% of total company sales
• The shift that happened during COVID-19, how the team managed leads and appointments, and her biggest challenge
• How she managed to score 104% (out of 100%!) during a secret shop
• Her not-so-secret secrets to success
• Mastering the art of the phone call

Online People Talking is a monthly video series, hosted byJen Barkan, dedicated to enhancing the careers and lives of the online new home sales specialist. Follow on social media at #OPTinwithJen.